Complaints and Appeals Procedure

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• Complaints and Appeals Procedure
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• Accessibility in County Hall
• Web Accessibility Statement
• Stéibh 2016

Our Complaints and Appeals Procedure can be viewed by clicking on the following link:  Complaints & Appeals Procedure - Galway County Council 

Complaints under the Disability Act

Sections 26, 27,28 and 29 of the Disability Act 2005 places obligations on public bodies to make services and information accessible to people with disabilities which include

• Access to Quality Customer Services
• Access to the Built Environment
• Access to services via information and Communication Technology

Section 38 of the Act allows any person to make a complaint in writing to the Head of a public body in relation to the failure of the body to comply with Sections 26, 27, 28 and 29 of the Act.

You can use our Customer Service Complaint Form to make a complaint under the Disability Act 2005.  Complaint forms in relation to the Disability Act 2005 must be submitted directly to:

The Access Officer
Corporate Services
Galway County Council
Áras an Chontae 
Prospect Hill 
Galway

Email: AccessOfficer@galwaycoco.ie
Tel: 091-509225

You can also use the online complaints form.  Please ensure you select ‘Accessibility’ from the Service Area drop down menu. 

Appeals under the Disability Act

An appeal regarding any decision in relation to a complaint under the Disability Act 2005 can be made to The Office of the Ombudsman. 

The Ombudsman is fair, independent, and free to use.  The Ombudsman will ask you for details of your complaint and a copy of our final response to your complaint.

The best way to contact the Ombudsman is by:

•  Clicking on the ‘Make A Complaint’ link at www.ombudsman.ie

 You can also:

• Write to the Ombudsman at: 6 Earlsfort Terrace, Dublin 2, D02 W773
• Call the Ombudsman on 01 639 5600 if you have any queries